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| IT Dept: 2nd floor at 190 High Holborn |
We also have technical support from Pearson, our parent company. So, depending on what has gone wrong, and what you need, there are a number of ways to get help.
IT keeps the technical side of Escape Studios on track, making sure that everything works, and all our resources are in place. Our students depend on dozens of different software licenses to get their work done, as the industry landscape changes and mutates, requiring new licenses for the new tools that help drive the animation and vfx business. You can find the IT Dept on the Second Floor at 190 High Holborn, in the room facing you as you exit the stairwell.
support@pearsoncollege.com
For Pearson IT support, including password resets, call the Pearson Tech support line on 020 7010 5555. This can be useful if you need to reset a password, for example. Sometimes they cannot assist you immediately, but will raise a ticket for you so that a specialist can contact you later.
If you find yourself locked out of your PCL Portal and email, follow the steps below:
For more on how to fix tech problems, follow the links below:
IT at Escape Studios
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| Start at Myhub |
If it's an Escape Studios local issue, ask for IT support by emailing support@pearsoncollege.com
Pearson MyHub
For Pearson-wide tech issues you can log in to Pearson MyHub and raise a ticket. which has a "chat with technology" button, which can be useful. https://hub.pearson.com
Virtual Tech Hub
Also through MyHub you can book an individual "Virtual Tech Hub" session. To find this, click on "myHelp" at the top left corner of the screen. You can also raise a ticket at Pearson MyHelp. To find your personal stuff at Myhub, click on the light blue Windows icon at the top of the screen (see image abiove).
Pearson IT Support Line 020 7010 5555
Email - Use It Or Lose It
Staff at Escape have multiple email addresses, including:
- an Escape Studios email (ending escapestudios.com)
- a Pearson email (ending pearson.com)
- a PCL email (ending pearsoncollege.com)
- and an MS Teams email.
Locked Out of The PCL Portal?
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| PCL Portal |
Reset your Portal password:
2 - Click 'Forgot Password'
3 - Enter your username
4 - An email will be sent to your personal email address with a link to reset your password (this will only be valid for 30minutes. If the time surpasses 30 minutes, you will need to reset your password again. Also check your spam box if you have not received anything)
5. Click on the URL and set a new password.
Tech Resources
The Escape Studios Animation Blog offers a personal view on the art of animation and visual effects. To find out more about our BA/MArt courses, now recruiting for September 2023, follow this link. To apply, visit the official page here.
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